Last updated: June 8, 2026
Need help with PadelBuzz? We're here to assist you!
Primary email: contact@padelbuzz.app
Response time: We strive to respond within 24-48 hours (business days)
Q: How should I position my phone to film the court?
A: Attach your phone with a suction cup (ideal) or a tripod, so the whole court is in frame. Your phone stays stationary during the match: your Apple Watch or the on-screen button mark the points — the phone doesn't follow you.
Q: Can I record a match offline?
A: Yes. Once connected, PadelBuzz works "offline first". The video is filmed and stored locally on your phone, and your buzzes are queued. Everything syncs automatically as soon as the network is back. Your buzzes then show the "SYNCING" badge (online) or "OFFLINE — PENDING" (no network).
Q: How long can a recording last?
A: There's no fixed limit — you can record as long as you have storage space and battery left on your iPhone.
Q: What happens if my recording is interrupted?
A: Your match and your buzzes are never lost.
What CAN interrupt the recording:
What does NOT interrupt:
If the recording is interrupted, your Apple Watch warns you with a banner. Go back to PadelBuzz on your iPhone and you have two choices:
(If you close with the ✕ button, the interrupted match is also saved.)
Q: If my phone or watch turns off during the match, do I lose my buzzes?
A: No. Each buzz is saved on your phone the moment you make it. If the phone or the Apple Watch turns off mid-match, the buzzes already made are kept and automatically recovered when you reopen the app.
Q: I don't see the PadelBuzz app on my Apple Watch yet — is that normal?
A: Yes, that's completely normal — it will show up on its own. When you install PadelBuzz on your iPhone, watchOS then adds the app to your Apple Watch in the background, separately: this can take a few minutes. It's not about size (the watch app is under 1 MB). To help it appear:
Q: How do I buzz a point from the Apple Watch?
A: During the match, tap the blue "BUZZ" button on the Apple Watch screen. A vibration confirms the tap and the buzz number is displayed (1, 2, 3…). Each tap increments the counter.
Q: Can I use the app without an Apple Watch?
A: Yes. If you want to film a friend or a match, a blue button with a lightning bolt, at the bottom right of the camera screen, triggers the buzz exactly like the watch one.
Q: What should I do if the Apple Watch won't connect?
A: If the Apple Watch isn't connected to the iPhone, you can't buzz. To resolve:
Q: Do I get Apple Watch alerts (low battery or storage)?
A: Yes. During a match, as soon as the iPhone drops below 20% battery or runs low on storage, you get simultaneously an iPhone notification and an Apple Watch banner ("Low iPhone battery — your buzzes are still saved"). These alerts are about the iPhone.
Q: Where are my videos stored?
A: Your buzzes are first stored locally on your iPhone, then uploaded online securely. Once the upload is complete, the buzz is automatically deleted from your iPhone's memory — it no longer takes up any space. Full matches stay only locally on the iPhone and are automatically deleted after 72 hours to free up space. Your buzzes, however, remain available online in the app.
Q: One of my buzzes shows an exclamation mark , what should I do?
A: Your buzz isn't lost: the simply means it's waiting for a connection to be sent (unstable network during the match). You'll also see “Waiting for network…” under the buzz. As soon as you're back online, it sends on its own. If the persists with a good connection, write to us via Settings → Help → Contact us.
Q: I've been "Syncing" for a long time, what should I do?
A: Quit the app and relaunch it: this automatically restarts pending uploads and resets stuck ones. Also check that your internet connection is stable. If the problem persists, write to us via Settings → Help → Contact us.
Q: How do I find my highlights after a match?
A: Go to the "Buzz" tab, then open the match in your match list: you'll find all the buzzes from that match there.
Q: How do I add a highlight to my favorites?
A: Tap the lightning icon to favorite a buzz: the yellow lightning on the buzz thumbnail (in the list), or the white lightning when the buzz is open in full screen. You'll find your favorites in Profile → My Best Buzzes.
Q: How do I share a buzz?
A: Two options:
You can also download the buzz to your Photos library to share it wherever you want.
Q: My buzz is too long, how do I shorten it?
A: When you open a buzz in full screen, tap the icon (scissors) to the right of the timeline. You can then drag the markers to make your buzz start and end at the exact moment you want.
Q: How do I delete a match from the list?
A: In the Buzz tab, swipe the match card to the left: a trash icon appears on the right. Tap it to permanently delete the match.
Q: Who can see my videos?
A: Only you. Your videos are private by default: there is no public feed or friends list in the app. Someone else only sees a buzz if you explicitly choose to share it.
Q: How does the free trial work, and what happens when it ends?
A: PadelBuzz offers 2 weeks free. When the trial ends, the subscription renews automatically at the displayed price, unless you cancel before.
Q: How do I cancel my subscription?
A: Cancellation is done in iOS Settings → Apple ID → Subscriptions. From the app, go to Settings → Subscription → "Manage subscription": this opens the Apple page directly. (Subscriptions are managed by Apple.)
Q: How do I restore my purchases on a new device?
A: Use the "Restore purchases" button, available on the subscription screen, on the paywall and on the non-subscriber home screen.
Q: How do I sign in?
A: Three methods to choose from: Continue with Apple, Continue with Google, or Continue with email (email and password).
⚠️ If you choose Apple and enable "Hide My Email", your profile won't be able to register automatically with your name — remember to fill in your first and last name in Profile (optional but recommended).
Q: I forgot my password.
A: If you use email login, tap "Forgot password?" on the login screen: you'll receive a 6-digit code by email, then set a new password. (Apple and Google accounts have no password to manage.)
Q: How do I delete my account?
A: Go to Settings → Delete my account, then confirm. Your data is removed from our servers immediately and permanently.
Q: Can I change my email address?
A: Changing your email address isn't available directly in the app. Write to us via Settings → Help → Contact us and we'll take care of it.
Q: Why does the app request access to Apple Health?
A: To display your per-match statistics (heart rate, calories, distance, steps) and to save each match as a workout session in Apple Health.
Q: No health data is being recorded?
A: If you didn't allow health data on the app's first launch on your Apple Watch, uninstall PadelBuzz from your iPhone then reinstall it from the App Store. On the next launch on your Apple Watch, accept all the health permission pop-ups.
Q: How do I view my statistics by month?
A: Go to Profile → Performance. You can view all your matches there with, per month, your distance covered, total duration, calories burned, average heart rate and steps.
Q: How do I revoke access to Apple Health?
A: Via iOS Settings → Health → Data Access → PadelBuzz.
Q: Is my data (and my health data) private? Is it used for advertising?
A: Yes, it's private, and no, it's never used for advertising. The app contains no advertising SDK or third-party tracking. The only usage measurement is internal, disabled by default, and sends no video, no name, no personal data and no health data. See our Privacy Policy for more details.
If you encounter a problem or bug, write to us from the app: Settings > Help > Contact us. You can attach up to 3 screenshots to describe your issue better. We reply within 24 hours.
If you prefer email, send the following information to contact@padelbuzz.app:
Have an idea to improve PadelBuzz? We love hearing your suggestions! Write to us via Settings → Help → Contact us.
If you see inappropriate or offensive content:
General support: we reply within 24 hours on weekdays (business days).
Emergencies (safety, illegal content, abuse): email us at contact@padelbuzz.app with "URGENT" in the subject — we handle these reports as a priority 7 days a week.